Privacy policy
Patio Empire is committed to protecting your privacy in line with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth). This policy explains what we collect, how we use it, and how to exercise your rights.
What we collect
When you submit an enquiry through this website, we collect:
- Name, email, phone number and suburb/postcode
- Service interest, project timeline and property type
- The free-text message you send us
- Technical data: IP, user agent, referring URL, UTM parameters and click-IDs
How we use it
We use this information to respond to your enquiry, schedule a site visit, prepare a quote, and follow up. Lead details are pushed to our customer-management system (a third-party CRM platform) so we can call you back.
Cookies & analytics
We use Google Analytics 4, Microsoft Clarity (session recording), and the Meta Pixel (conversion tracking) to understand how the site performs. You can opt out at any time using the cookie notice at the bottom of the page, or by configuring your browser settings.
Sharing
We don't sell your data. We share it only with the service providers we use to operate the business (CRM, email, ad platforms) and only to the extent needed to respond to your enquiry.
Retention
Lead records are kept for as long as needed to deliver our service to you, and as required by Australian record-keeping laws. Failed-submission records in our dead-letter queue are auto-deleted after 30 days.
Your rights
Under the APPs you can ask us to access or correct your information at any time. Email hello@patioempire.com.au and we'll handle it within 30 days.
Contact
Patio Empire
Email: hello@patioempire.com.au
Phone: 0468 021 105
NSW Builder Licence 463700C